Our ongoing commitment to our clients and our dedication to the highest professional standards have helped make us one of Australia’s largest and most respected consumer law firms. But our success depends on your success.
That's why we have a range of promises and initiatives in place to help you achieve the best outcomes and receive the best service possible.
Client Service Charter
Our dedicated team of legal experts will work hard for you throughout our professional relationship and give your case the attention it deserves.
In fact, this is such a priority for us that we created and abide by a Client Service Charter that sets out exactly what you should expect from us.
Free Social Work Services
We're the only private law firm in Australia that offers free Social Work services. So if you have emotional or practical concerns while you're our client, you can access free assistance from our social workers via referral from your legal team. Our team is highly experienced and can assist you with a wide range of issues to help you improve your wellbeing. Since we started in 2009, we've had over 2000 clients referred to us for help in a range of circumstances.
We speak your language
For 80 years, Slater and Gordon have been helping people from non-English speaking backgrounds with their legal needs. We're committed to helping you and your family get the right legal advice, when you need it and in your language.
Our Multilingual Legal Helpline will give you and your family access to legal information in your own language. To access this service, simply phone 1800 659 905.
National Relay Service
If you're hearing or speech impaired, you should still be able to access world-class legal services. So if you need to call Slater and Gordon, you can use the National Relay Service (NRS).
The NRS is a government-sponsored program and is provided to people for the cost of a local call. The service is very widely used with more than a half a million callers using it each year in Australia.
By using NRS, callers can contact us through a trained contact centre staff called a relay officer. In most cases, the caller types what they want to say on computer, and the relay officer will read the words out to us. When we respond, the relay officer will then type what we say back to the caller.
If you require an interpreter to be present for any appointments you have with us, we can arrange this for you.