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How to make a Comcare claim

Follow these steps to ensure your claim goes smoothly

To successfully claim compensation for a workplace injury or illness you must show that your employment either caused or significantly contributed to the condition.

If you do want to make a claim, it’s important to get independent legal advice early as strict time limits will apply. Comcare will not provide you with independent legal advice, nor will they automatically pay your full compensation entitlement.

You might not agree with Comcare's decision

Most decisions made by Comcare can be reviewed. A decision regarding your entitlements is called a ‘determination’.

If you're dissatisfied with a determination, you may request reconsideration of the determination by an independent review officer.

A request for reconsideration of the determination must be made within 30 days of receiving the determination. An extension of time may be granted. A request for reconsideration should set out reasons. We can assist you to prepare your request.

The insurer should provide its decision within a reasonable time, however, there is no time limit by which Comcare must decide. If you have not received a decision within 10 working days of lodging a claim or requesting reconsideration of a determination, you should seek legal advice.

If you need help with your claim, or if it's been rejected, we can help

Whether you've submitted your claim or not, we can help you get the compensation you're entitled to. If you need legal assistance in preparing your claim or having a decision reviewed, we'll get to work straight away.

Initial preparation includes gathering information about your claim and may involve requesting medical reports, witness statements, and your Comcare file.

Our team of Comcare claims experts will carefully guide you through the various entitlements you may be eligible to receive.

This involves obtaining regular information from you about your medical condition to determine whether you qualify for compensation for medical expenses, incapacity payments, lump sum payment for permanent injuries or claims for damages.

We specialise in Comcare claims

We're the only firm of plaintiff lawyers which regularly practises in Commonwealth compensation, Australia wide, every day. Our Comcare lawyers understand the complexities of the Commonwealth scheme and, more importantly, are committed to exploring every avenue necessary to make sure you have the best chance of securing maximum benefits for your work injury claim.

Our experience spans across all industries. We know how to deal with the employers, the insurers, and we have a proud history of running cases and winning.

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More information

We're here to help. Make an enquiry now.

If you have a question, want some more information or would just like to speak to someone, make an enquiry now and our Comcare team will be in touch with you as soon as possible.

Call us on 1800 444 141