The process of a Superannuation and Insurance claim
Whether you’re claiming for Total and Permanent Disability or Income Protection benefits we know every case is different. Whatever your case entails, you can rest assured that your lawyer will be here to guide you through every step of the way, to make sure you get the best possible care and outcome.
So you’ll know what to expect, we’ve outlined a number of stages during the lifecycle of your case that your lawyer will be working through with you.
We'll listen to your story and gather details from you so we can begin investigating your policy.
After your first contact with our office we'll send you our initial pack which will request details of all your super fund memberships and we'll enclose authorities for you to sign. This will enable our office to make inquiries with your funds about your insurance cover and obtain all relevant claim forms to lodge your claim.
Once we receive a response from your funds about your cover, an appointment will be arranged with one of our law clerks or lawyers to discuss your entitlements and obtain detailed advice from you about your injury or illness. The entire claim process will be explained, what we'll do for you and what we require from you. Our legal cost agreement will also be explained in detail to you.
Once you have signed our cost agreement and are happy for us to act for you, we'll begin obtaining evidence from third parties such as Income Tax Returns, WorkCover/TAC claim files or Centrelink claim files.
The information you provided at the conference will be confirmed in writing to you so you are confident we have the facts of your claim correct. The relevant insurance policy will also be reviewed by our experienced operators to advise you of the specific definition applicable to you.
We'll then provide you with a specific Medical Attendant Questionnaire for your treating practitioner to complete. Once this questionnaire has been returned, we'll review this document and provide you with advice about your claim.
When all supporting evidence has been obtained from third parties, we'll commence drafting detailed legal submissions to the fund and insurer in support of your claim. We'll also complete all claim forms on your behalf and will send this to you for signing.
During an independent medical examination you'll be asked about the history of your injury or condition. This will include questions about your work history, previous medical history, or in the case of a psychiatric examination, your previous life experiences. If an interpreter has been requested as part of your referral, this will be organised by the office of Medical Panels prior to the appointment.
When we obtain a successful outcome on your claim, the result will be detailed to you during a phone or office appointment and your instructions obtained about how you wish to take your benefit. It is at this stage that we'll recommend you obtain financial advice. We'll ensure that funds are made available to you as soon as possible.
In the event that your claim is declined, your claim will be reviewed by a lawyer and we'll talk to you about further action you can take.
We can help get you the compensation you're entitled to
Our experienced Superannuation lawyers can transact your claim regardless of where you reside in Australia and can evaluate your circumstances and guide you through the process of making a superannuation claim.
Our team can evaluate your circumstances and guide you through the process of making a claim with your superannuation fund or insurer to maximise your chance of a successful outcome. Contact us today.
