What to expect

Lodge your WorkCover claim

You'll need to lodge a WorkCover claim within 30 days of you becoming aware of your injury. If it's been longer than 30 days, you still have options but should speak to us immediately. Whether your claim is accepted or rejected, we can help you. If it’s rejected, we can help fight that decision. If it’s accepted, we can help if you have any issues with your employer or their insurer. You may also be eligible for additional lump-sum compensation.

Learn more about making a WorkCover claim

Get in touch with us

The most important thing to do at any stage is to speak to us and understand your options. Whether you’ve already submitted a WorkCover claim or not, we can help you at any point. We’ll tell you everything you need to know, obligation free, at your free initial appointment**.

Attend your free initial appointment

Here, we'll give you all the information you need to make an informed decision on whether or not to proceed with us. This includes letting you know your legal rights and entitlements, our fee arrangement, and the next steps involved should you choose to proceed.

We'll organise any immediate assistance you need

Once you choose to proceed, we'll organise any immediate compensation benefits or care that you require. This could include a range of things including immediate medical expenses or appointments you need organised.

We’ll investigate and gather evidence for you

We might need to obtain relevant medical information from your treating doctors so that we may better understand your injury and the impacts it has on your life. Expert reports, such as from engineers or safety experts, may also be needed.

We may also speak to your co-workers or any witnesses to better understand how your injury happened. Your family members or friends may also help us better understand how your injury has impacted your life.

You may attend an independent medical examination

We'll arrange independent medical examinations when necessary. This is to obtain a greater understanding about your injury and the impact it has on your work and life.

An independent medical examination is an examination conducted by an approved medical practitioner or allied healthcare professional. Examination reports provide information that can be used to support your recovery, rehabilitation and return to work. These reports may also be used to help inform a decision about your entitlement to compensation.

A relative or friend can accompany you to the examination, but it's up to the independent medical examiner whether they can be present during the examination.

You may need to dispute a decision made by the insurer

When your workplace's insurer makes a decision in relation to your claim or compensation, you always have the option of disputing the decision. The insurer must provide a written statement of the decision, setting out what the decision is, why they have made it and your rights in relation to appealing it.

You can still challenge a decision even if you haven't been provided with written notice. If you disagree with a decision made by the insurer we can guide you through the dispute resolution process and/or issue proceedings in court if necessary.

You'll receive compensation or begin court proceedings

Our expert preparation of your evidence means most cases are settled without the need for going to court.

However if you are not offered a fair and reasonable resolution of your claim, we may need to take your case to court so you can get the compensation you're entitled to. Should it proceed to court, our No-Win - No Fee* arrangement still applies.