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When you go into your local shops to do your shopping, it’s reasonable to expect that you’d be shopping in a safe environment. But if the store fails to take reasonable steps to keep you safe and you get hurt as a result, you may have a public liability claim.

Common hazards at shopping centres and supermarkets

Slippery floors

You slip and fall injuring yourself because staff had failed to clean up a spill or warn shoppers of a slipping hazard. This is very common in shopping centres and supermarkets where a drink could be spilled or a recently mopped floor wasn’t properly marked.

Poor maintenance

You were injured because the store or shopping centre didn’t properly maintain things like their escalators, lifts, stairs and railings. A common injury that occurs at shopping centres are when escalators suddenly stop working, throwing people on it to the ground.

Unsafe for children

Your child was injured because the supermarket didn’t take enough care to ensure they have a safe environment for kids. For example, child seats on trolleys weren’t fastened, or shelves weren’t secured down, which could lead to an injury of a child.

Tripping hazards

Boxes obstructing walkways, hidden steps or poorly placed door mats can lead to injuries when people trip and fall over them.

Check if you have a Public Liability claim

Find out where you stand with our Free Claim Check. Answer a few simple questions online and we can help with your next step.

Common injuries from shopping centres and supermarkets

A slip and fall at the shops often lead to a minor scrape or bruise, but it can also cause more serious injuries such as broken bones, fractures, dislocations, and injuries to your back and neck.

If you’ve suffered an injury from a slip and fall at a shop, you should seek medical assistance immediately.

What should I do if I’ve been injured at a store?

  • Take photos of your injury and the location where your injury happened

  • Note down details of what happened

  • Report your injury to the store as soon as possible

  • Get the contact information of any witnesses

  • Seek medical treatment and explain to your doctor how you were injured

  • Keep receipts of all your medical expenses as well as records of the dates and types of treatment you’ve undergone

  • Keep records of any expenses or wages you’ve lost because you weren’t able to work due to your injury

  • Contact a member of our experienced Public Liability team, we’ll be able to answer your questions, help you consider your options, and advise if you may have a claim.

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We are the original No Win, No Fee* lawyers. This means that if you don’t win you don’t pay the fees for the work we do on your case.

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Lily Boskovski

Head of National Public Liability

Peter Mileto

Senior Associate

Kirsty Osborne


Caitlin Lake

Senior Associate

Alexandra Agathouli

Senior Associate

Phoebe Griffin


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