When You Order Online, You Might Get More Than You Bargained For: Defective Products to Watch Out for This Christmas

With Christmas around the corner, millions of Aussies are avoiding the shopping centre rush to instead order presents online. But with overseas manufacturers skirting Australian consumer standards, that seemingly innocent toy you ordered could pose a serious threat to you and your family.

Slater and Gordon Practice Leader in Public Liability, Peter Mileto, said that parents should be cautious when purchasing products from overseas manufacturers.

“When you buy products online from overseas manufacturers, they’re not subject to the same level of scrutiny and regulation as those made in Australia, which fall under the supervision of the Australian Competition and Consumer Commission (ACCC).

“This means overseas manufacturers can cut corners in production and safety testing, which can lead to defective products and recalls which we’ve seen a lot of this past year,” said Mr Mileto.

The increased use of lithium batteries has also contributed to the surge of product recalls and injuries. It’s widely estimated that global use of lithium batteries will only increase as demand rises.

“Lithium batteries are a popular choice for producers for their light weight, higher energy storage, and longer lifespan. However, they also present a serious fire risk, which has lead to several injuries and product recalls.

“These risks are only amplified with lithium button batteries which are commonly used in light-up toys. These present both a risk of ignition and a choking hazard for children,” said Mr Mileto.

The issue isn’t solely on overseas manufacturers, as local Australian suppliers are also distributing products made overseas and bypassing industry standards and safety testing.

“All products made in Australia come with an Australian Consumer Law (ACL) guarantee. Many of these guarantees are self-evident and assure customers that products or services function as advertised and are safe.

“The consequences are then passed onto consumers, as overseas products may not be covered for product liability claims in the case of an injury caused by a defective product,” said Mr Mileto.

Lithium batteries can cause life-threatening injuries, such as burns, eye damage, injuries to fingers and hands, facial disfigurement, and death.

“If you or your family has been injured from defective products ordered online, your first step should be to get medical attention and to then contact the ACCC. Then, be sure to seek legal advice,” said Mr Mileto.