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Slater and Gordon has confirmed it is investigating possible legal options for people with complaints against the Commonwealth’s Aged Care Standards and Accreditation Agency, and the Aged Care Complaints Scheme, regarding injuries and mistreatment suffered as a result of mishandled complaints or inappropriate accreditations given to aged care providers.
Lawyer Andrew Baker said the firm had been approached by a number of people over the last week and the investigations were being undertaken on their behalf.
“We have been approached by people who have had a relative harmed or mistreated in an aged care facility, who believe these incidents could have been avoided if earlier complaints had been handled better, or where the facility in question shouldn’t have had its accreditation granted or renewed in the first place,” Mr Baker said.
“Residents of aged care facilities often find themselves in a vulnerable position and it appears that the systems put in place to protect them, in some cases, may not be adequately responding to their needs. We intend to investigate the full range of legal options for people in this situation and their families.”
“Our investigations are at an early stage, but anyone in a similar situation is welcome to contact us.”