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Client Service Charter

Here's what you should expect from us

We promise that our dedicated team of legal experts will work hard for you throughout our professional relationship and give your matter the attention it deserves.

We understand our clients need a range of tailored legal services to suit all their legal needs. With this in mind, when you become a Slater and Gordon client, you should expect:

  • The highest professional standards in all matters
  • Highly experienced legal practitioners
  • Trusted legal advice based on 80 years of experience and our National network of lawyers
  • Legal advice that is both considered and accurate
  • Prompt responses from your dedicated legal team whenever you have enquiries about your legal matter
  • Legal documentation, such as contracts and court documents, prepared to the highest standard
  • Competitive pricing and innovative cost structures to meet a variety of needs, including fixed fees and No Win No-Fee*

We take these promises seriously

Our on-going commitment to our clients and our demand for the highest professional standards have helped make us Australia’s largest and most respected consumer law firm.

But our success depends on your success, so if at any stage during your matter with Slater and Gordon you feel that these standards are not being met, we would appreciate you telling us about it. Contact 03 9602 6918 or email feedback@slatergordon.com.au

*Conditions apply