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Public Transport Claims

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Have you been injured while using public transport?

With Melbourne being the fastest growing city in Australia, there has been an increase in the number of people using public transport. As a result of this growing congestion, more people are being injured whilst using public transport.

Many people injured while on public transport are not aware of their legal rights.

Who is entitled to make a claim?

Anyone who has sustained an injury while on public transport should lodge a claim with the Transport Accident Commission (TAC). The injuries sustained do not need to be major or permanent to entitle someone to have their medical expenses and/or loss of wages covered. It is also possible to receive lump-sum compensation in some cases and you should discuss this with a lawyer.

What to do if injured on public transport

If you are injured on public transport, you are advised to take the following steps.

At the scene, if possible:

  • Report the incident to the public transport operator responsible for the service
  • Obtain details of any witnesses.

After the accident:

  • Seek appropriate medical treatment
  • Report the accident to the police and public transport operator if this was not done at the scene
  • Phone the TAC on 1300 654 329 to report the accident and the injuries you suffered. You will then be sent a claim form which must be completed, signed and returned to the TAC within 12 months of the accident
  • Seek legal advice on your entitlement to medical expenses, loss of wages and lump sum compensation.

If you are injured on public transport in Victoria, click on the following link for more information about making a TAC claim.