You web browser may not be properly supported. To use this site and all its features we recommend using the latest versions of Chrome, Safari or Firefox

Register your details

Join the NAB Consumer Credit Insurance Class Action

Latest update

If you received the letter or email regarding the NAB CCI Class Action and would like to register your details with us, please click 'Register your details' above. If you would like to understand more about your options, please refer below to the section ‘How do I participate in the NAB CCI Class Action?’ below.

What is the NAB CCI Class Action about?

On 26 September 2018, Slater and Gordon filed a class action against NAB and MLC Limited in the Federal Court of Australia on behalf of persons who held CCI for their credit card or personal loan, namely:

  1. NAB Credit Card Cover (NAB Cover) at any time since 26 September 2012; and/or
  2. NAB Personal Loan Cover (NAB PLC) at any time since 13 June 2013.

The claim is based upon allegations that NAB and MLC have engaged in unconscionable conduct by selling CCI to persons who were ineligible to claim under the terms of, or otherwise highly unlikely to benefit from, the insurance policy. It is also alleged that NAB engaged in misleading and deceptive conduct in relation to the way CCI was sold to persons.

Am I eligible to participate in the class action?

The proceeding has been filed as an ‘open class action’. This means that you may be included in the NAB CCI Class Action if you have paid premium for NAB Credit Card Cover since 26 September 2012 and/or paid a premium for NAB Personal Loan Cover since 14 June 2013, and have satisfied one of the below:

  1. You were not ‘gainfully employed’

    Meaning you did not meet the employment criteria, for example, you were a casual, student, seasonal worker, self-funded retiree, dependent spouse or you were unemployed. Alternatively, you were not working more than 15 hours a week in the one occupation for a period of more than six months.

  2. You were employed by your family, or their company or their business

    Meaning your employer was an immediate family member.

  3. You were employed on a fixed or short-term contract, including seasonal work, with an employer or agency, including as a casual worker

  4. You were a partner in a business partnership or self-employed, either as a contractor or in your own business

  5. You had a ‘critical illness’
    Including cancer, chronic kidney failure (chronic renal failure), heart attack, paralysis, stroke, coronary artery bypass surgery and major organ transplant surgery.

  6. You were under the age of 25 years

  7. You were not an Australian resident and were either issued with a credit card (at any time) or were advanced a personal loan on or after 3 August 2015

  8. You did not appreciate that you had purchased the policy
    For example, you did not know that you were sold or had purchased the credit insurance policy.

  9. You believed that you were required to take out the policy in order to be approved for the credit card or personal loan

  10. You believed that the policy would be at no cost to you, or it was likely there would be no cost to you, when this was not the case

  11. You believed that the policy was suitable for your needs and/or represented value for money, when this was not the case

How do I participate in the class action?

On 22 July 2019, the Court made orders for opt out. The Court has ordered that any persons who do not wish to participate in the class action must opt out by 4pm on 30 August 2019.

Group Members have 3 options which must be exercised in advance of 30 August 2019. They are as follows:

Option 1: Register for the NAB CCI Class Action

If you are an eligible class member and would like to register your interest in receiving compensation in the event of a successful outcome, and receive regular updates regarding the process of the NAB CCI Class Action, you can do so by registering here.

Register your details

Join the NAB Consumer Credit Insurance Class Action

Option 2: Opt out

You can also opt out of the proceeding, which means you will not be bound by any judgment or settlement in the NAB CCI Class Action and will not be entitled to receive any monetary compensation resulting from the Class Action. The form you are required to complete to opt out can be found in the 'Key Documents' section below.

Option 3: Do nothing

If you do not wish to register but wish to remain a Class Member, there is nothing you need to do at the present time.

Will I have to pay legal fees if I participate in the class action?

No. You will not become liable for any out of pocket legal costs simply by remaining as a group member. The proceeding is being run on a No Win No Fee* basis, which means group members will not be required to pay any fees unless the class action is successful – you will never be out of pocket by registering your claim in the proceeding.

Key documents

For more information regarding the NAB CCI Class Action, please refer to the following documents:

Sg Logo

Our commitment to you

For over 80 years, our ongoing commitment to our clients and our dedication to the highest professional standards have helped make us one of Australia’s largest and most respected consumer law firms.