Many of you will have heard about the federal ‘Future of Financial Advice’ legislation that commenced on 1 July 2012. The legislation changed the obligations that financial planners have under the Corporations Act when advising retail clients.
The amendments were made by the Government at that time with the objective of enhancing trust and confidence in the financial services industry. Since the introduction of the legislation, however, successive federal parliaments have sought to change or add to elements of the legislation. These changes have had a chequered history; some amendments have been made, while others have been disallowed by the Senate. The latest round of amendments became law on 18 March 2016. These changes can be found in the Corporations Amendment (Financial Advice Measures) Bill 2016 and are outlined below.
The FOFA legislation provides for a general ban on conflicted remuneration. This means that financial planners are prevented from receiving a benefit from advice provided that could reasonably be expected to influence the choice of financial product recommended or the financial advice provided.
The ban does not apply to some products and services, including general insurance, basic banking products financial product advice given to wholesale clients and some fee for service arrangements. The new changes, however, include a new mechanism that allows the government to prescribe circumstances where benefits will be considered ‘conflicted remuneration’ and will be caught by the provisions.
This means that financial planners will need to keep up to date with any government regulations relating to the conflicted remuneration provisions in order to ensure they stay compliant.
Prioritising the client's interests
When issuing advice, the FOFA legislation requires financial planners to give priority to their client’s interests where the advisor knows or reasonably ought to know that those interests conflict with their own interests.
Under the previous law an exception applied where advice was provided by an agent or employee of an Australian Authorised Deposit-taking Institution (ADI) and where the advice was in relation to a basic banking product.
The new changes extend this exception to advice carried out by an agent or employee of an ADI where the advice is in relation to a general insurance product, consumer credit insurance, or a combination of any of the three above mentioned financial products.
The amendment means that the exceptions to the ‘client priority interests provisions’ have been broadened. Agents or employees of ADIs should review the products they advise on to ascertain whether those products fall within the exception and are thus exempt from the ‘client priority interests provisions’.
Where the client is charged ongoing fees, the FOFA legislation requires financial planners to provide annual fee disclosure statements, setting out the amount of the fees paid and services rendered, every 12 months, usually from the day the arrangement with the client was entered into. Financial planners are also required to renew their agreement with clients every two years – called the ‘opt in provisions’.
Under the previous FOFA legislation, once the documents were due, advisors were given 30 days to provide clients with the document. In relation to both types of document, this time period has been extended to 60 days.
The additional time will allow advisors more time to ensure the documents they provide to clients are accurate and of a high quality.
Client’s best interest
The Corporations Act requires advisors to provide advice to a retail client that is in their best interests subject to a ‘reasonable steps’ qualification.
An advisor must demonstrate that they have taken the following steps, including:
- Knowing the client by identifying their objectives, financial situation and needs (the relevant personal circumstances);
- Where it is apparent to the advisor that he or she has incomplete information on the client’s relevant personal circumstances, taking steps to obtain complete and accurate information;
- Identifying the subject matter of the advice that has been sought by the client (whether explicitly or implicitly);
- Knowing the product, by conducting a reasonable investigation into the financial products that might achieve the objectives of the client;
- Making an assessment on whether the advisor has the expertise required to provide appropriate advice to client; and
- Basing all judgements and advice on the client’s relevant circumstances.
- Take any other step that, at the time the advice is provided, would reasonably be regarded as being in the best interests of the client, given the client's relevant circumstances (emphasis added).
This requirement set out in this last dot point has been referred to as the ‘catch all’ provision and has been the subject of some controversy. While the current Government was committed to removing the ‘catch all’ provision, the Senate has refused to allow the amendment to pass and as such the ‘client’s best interest’s provisions’ remain unchanged. As such, subsection 961B (2) (g), remains in force and requires financial advisors to take any step that, at the time the advice is provided, would reasonably be regarded as being in the best interests of the client, given the client's relevant circumstances.
There has been a lot of legislative activity in the financial advisory space over the last few years. This trend is likely to continue so long as the media spotlight remains firmly fixed on the financial advice industry. With this in mind, it is important that for both financial advisors and their clients to be aware of their legal rights and obligations. If clients believe that their financial planner is not providing services in accordance with their obligations, they should consider their options, which may include obtaining independent legal advice.
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