Slater & Gordon Privacy & Confidentiality Policy
This privacy and confidentiality policy is dated December 2012 and governs the Slater & Gordon Group: Slater & Gordon Lawyers, Conveyancing Works (Queensland), Trilby Misso Lawyers (Queensland) and Russell Jones & Walker Lawyers (United Kingdom) (“the Group”).
By proceeding with an enquiry if you are a pre-client, or by continuing to instruct us in your matter if you are a client, you are taken by us to have provided your consent to us obtaining your information for the purposes outlined in this policy and to disclose your information within the Group and to third party service providers for the purposes of providing you with our services.
Providing the information we request at both the pre-client and client stages and consenting to have your information handled in accordance with this policy is required for us to provide you with our services.
How we handle your personal and confidential information
Personal information is information that allows others to identify you. Confidential information is information provided by you as our client in the course of acting on your behalf in your legal matter that is not publicly available. Together, these are referred to as ‘information’ in this policy.
While we are required by law to protect your information, we also value your trust and aim to build a relationship with you to service a range of legal needs that you may have over a long period. We understand that the protection of your information is an important part of this relationship. We will keep your information confidential and will not disclose your information to a third party without your consent, or unless compelled by law.
You become a client when we offer you a retainer and you commence instructing us to act in your matter. As a client, we collect all information necessary to conduct your legal matter. We are required to keep client matter files for a period of 7 years from the closure of your file, unless you contact us to make an alternative arrangement. You will be provided with further information about this at the conclusion of your matter. Once your matter is completed, we may also use your information to contact you in the future in relation to other services we offer that may be of interest to you, unless you tell us not to.
You can visit our website without providing us with any personal information. For statistical purposes we collect information on website activity (such as number of users who visit our website, the date and time of visits, the number of pages viewed, where you are accessing our site from). This information does not identify an individual but it provides us with statistics that can be used to analyse and improve our website.
We do however have online enquiry forms and also, from time-to-time, registration forms or questionnaires on the website, which require you to input your name and contact details and the nature of your enquiry. The purpose of these include, but is not limited to: submitting an online enquiry for legal services, registering your interest in a class action, registering your interest in receiving legal updates from us, to assist our understanding of your legal needs so that we can better tailor our services or obtaining feedback on your experience of our services so that we can improve. This policy will apply to information you submit online through our website.
Disclosure within the Group and Outsourcing
Your information may be accessed by employees of our Group when that becomes necessary to provide you with our services.
We also disclose information to third parties when we outsource certain functions, including data storage, bulk mailing, document production, market research, direct marketing, debt recovery and information technology support.
We also seek expert help from external consultants from time to time to improve our services.
All members of our Group are bound by the same or equivalent privacy and confidentiality laws and standards.
We have contractual arrangements in place with all our service providers to protect your information up to the same standards as if we stored the information ourselves and to prevent them using the information for any purposes than our own.
We also conduct due diligence on any third party provider to ensure that they take the protection of our client’s information as seriously as we do.
Sending information overseas
We send information overseas when we outsource certain functions to third parties based overseas, including data storage and market research. Your information may also be accessed by employees of our Group based overseas when that becomes necessary to conduct your matter or to enhance our relationship with you.
Compulsory disclosure by law
We may be compelled to disclose information by law, for example, under court orders or statutory notices to produce documents under laws relating to social security, taxation, bankruptcy, anti-money laundering, counterterrorism and the management of incorporated entities. These may be Australian laws, or laws that apply to our contractors based overseas.
We aim to keep the information we hold accurate, complete and current. Please contact us if any of the details you have provided change or if you suspect there is an error in the information we hold. We may take steps to update or verify personal information by collecting personal information from publicly available sources, for example, telephone directories or electoral rolls.
We are committed to keeping your personal information secure. We take all reasonable precautions to protect the personal information we hold about you.
Our security measures include: education of our employees, password protected access, protecting our IT systems from unauthorised access and viruses, protection of our office premises from unauthorised access and secure physical storage of archived information. When information we hold is no longer needed we ensure it is effectively and securely destroyed.
In order for us to better understand our customers needs, information is shared within Slater & Gordon and between members of the Group. Information is also provided to third party service providers to assist us with market research and marketing.
We may provide you with information on our services which may be of interest to you. To opt-out of marketing information you can email firstname.lastname@example.org.
Access to information
You can request us to provide you with access to the personal information we hold about you.
Requests for access to personal information for pre-clients (ie, people who have made an enquiry but were not offered a retainer and did not commence instructing Slater & Gordon to act) should be made by contacting New Client Services on 1800 555 777 (AEST) 8.30am- 5.30pm Monday to Friday. For clients, you should contact your legal team directly.
In certain circumstances, we are permitted to deny your request for access, or limit the access we provide. For example, we will give an explanation of a decision not to offer you a retainer, rather than direct access to evaluative information connected with this decision.
We are also entitled to withhold your legal matter file unless and until you have made satisfactory arrangements to pay our legal costs.
Contact us about Privacy
If you have any questions or would like further information about our privacy and information handling or would like to make a complaint for pre-clients please contact New Client Services on 1800 555 777 (AEST) 8.30am- 5.30pm Monday to Friday. For clients, you should contact your legal team directly. If possible the issue will be resolved straight away, often a telephone call is all that is needed.
Alternatively you may prefer to contact our Feedback service in the first instance, or if you were not happy with the way that your complaint has been resolved.
Professional Standards Lawyer
Slater & Gordon
(03) 9602 6918
485 La Trobe Street
Melbourne, VIC 3000
The information and other material on the Slater & Gordon website is provided for your assistance and should not be relied on as legal advice or as a substitute for legal advice. The communication of information from this site does not and should not be taken by you to give rise to a Lawyer-Client relationship between you and us or any other party.
Whilst we will make every effort to keep the information and other material on our website up-to-date, there may be delays, errors or omissions as a result of the rapid changes which occur in many of the practice areas which are the subject matter of our website.
Slater & Gordon makes no representation or warranty that the material on this site is free from viruses or other defects. We strongly recommend that prior to using any downloaded file, you carry out an appropriate virus check.
You will notice that much of the information and material we have provided on our website contains links to other sites. Slater & Gordon makes no representation or warranty as to the accuracy or any other aspect of the information or material on those sites. We do not have any arrangement and do not endorse or recommend any of the information, goods or services referred to on any of the linked websites.
Slater & Gordon owns the copyright in information and material contained on this site unless expressly stated to the contrary.
No information or material on our website can be reproduced, adapted, distributed, stored in a retrieval system or transmitted without our prior written consent other than for the purposes set out in the Copyright Act 1986 (Commonwealth). Subject to the above, you may;
- Print copies of any material provided it is for non-commercial use;
- Store a copy of the material on a computer solely for viewing it; or
- Copy and distribute any one or more complete pages of material so long as it is attributed to Slater & Gordon and a copy of this disclaimer appears in each copy made